Privacy Policy

Precision Parts UK Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website www.precisionuk.co.uk, interact with us, or purchase our products and services.

We comply with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable privacy laws.

1. About Us

Precision Parts UK Ltd is a leading provider of medical gas pipeline systems, registered in England and Wales under company number 05058855. Our registered office is:

Precision Parts UK Ltd
Corner House, 28 Huddersfield Road, Milnrow, Lancashire, United Kingdom, OL16 3QF
Email: info@precisionuk.co.uk
Telephone: (+44) 161 487 2822

For the purposes of data protection law, Precision Parts UK Ltd is the data controller of your personal data.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, job title, organisation, username.
• Contact Data: Address, email, phone number.
• Transaction Data: Details of orders, invoices, and payments.
• Technical Data: IP address, browser type, operating system, login details, and cookies.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your communication preferences and responses to surveys or promotions.

We do not intentionally collect special category (sensitive) data unless required for regulatory or contractual obligations.

3. How We Collect Your Data

We collect personal data in the following ways:

• Direct interactions: When you contact us via our website, phone, email, or in person; request a quote; place an order; subscribe to updates; or engage with us at events.
• Website interactions: Through forms, cookies, and analytics tools when you browse our website.
• Third-party sources: We may receive data about you from external platforms and service providers where you engage with us, including but not limited to:
  • Social media platforms such as Facebook, LinkedIn, and WhatsApp.
  • Business networking tools such as Haystack.
  • Marketing and communication platforms such as Mailchimp.
  • Website tools and plugins such as Gravity Forms and WP Chat App by NinjaTeam.
  • Analytics providers such as Google Analytics.

We may also receive personal data from trusted third parties (e.g., business partners, suppliers, analytics providers, or regulatory bodies).

4. How We Use Your Data

We process personal data only when there is a lawful basis under GDPR, including:

• Contract: To fulfil orders, deliver products, and manage accounts.
• Legal Obligation: To comply with HMRC, health and safety, medical device regulations, and export documentation requirements.
• Legitimate Interests: To manage our business operations, improve our website, and prevent fraud.
• Consent (Marketing and Communications):
  • Express Consent: Where you have actively opted in to receive marketing communications (for example, by ticking a box on a form or subscribing to our mailing list).
  • Implied / Soft Opt-In Consent: Where you are an existing customer or have enquired about our products or services, we may send you information about similar products or services that may interest you, unless you opt out.
  • Third-Party Consent: Where you have given permission to third parties (e.g., social platforms, networking apps, or marketing partners) to share your data with us.

You can withdraw your consent or opt out of marketing communications at any time by following the unsubscribe link in emails, adjusting your communication preferences, or contacting us directly.

Examples of use:

• Responding to enquiries and providing customer service.
• Processing and delivering orders.
• Managing supplier and partner relationships.
• Improving our website and services.
• Sending marketing communications (where permitted).

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve your experience. These include:

• Essential cookies for site functionality.
• Analytics cookies (e.g., Google Analytics) to understand visitor behaviour.
• Preference cookies to remember your settings.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

6. Sharing Your Data

We may share your data with:

• Service providers (e.g., IT, hosting, email, marketing platforms).
• Professional advisers (e.g., accountants, auditors, legal counsel).
• Regulatory authorities, law enforcement, or HMRC when required by law.
• Logistics and courier partners to deliver products.

We require all third parties to respect the security of your data and process it in accordance with the law.

7. International Transfers

Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

• Customer and supplier records: up to 7 years.
• Marketing data: until you withdraw consent.
• Website analytics: typically 26 months (Google Analytics default).

9. Data Security

We implement strict technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include encryption, firewalls, access controls, and staff training.

10. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data. This right is also confirmed under Section 6 of the Data Protection Act 2018, which requires us to ensure that personal data is accurate and kept up to date.
• Erasure (“right to be forgotten”).
• Restriction of Processing.
• Data Portability.
• Objection: To direct marketing or processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent.

To exercise your rights, contact us at info@precisionuk.co.uk. We may request proof of identity before fulfilling your request. We have the right to take up to 30 days to respond to your request.

11. Children’s Data

Our website and services are not intended for children under 16. We do not knowingly collect personal data relating to children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Updates will be posted on this page with a new “Effective Date”.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Data Protection Officer
Precision Parts UK Ltd
Corner House, 28 Huddersfield Road, Milnrow, Lancashire, United Kingdom, OL16 3QF
Email: info@precisionuk.co.uk
Tel: +44 161 487 2822

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.